To ensure the protection
of the public by overseeing
damage insurance professionals.
The mission of the ChAD is to ensure the protection of the public in matters related to damage insurance and claims adjustment. It oversees the compulsory professional development and the ethical conduct of over 15,000 damage insurance agents and brokers, as well as claims adjusters, and provides preventive oversight and enforces discipline on individuals working in these fields.
Our mission: Protecting the Public
The ChAD believes that prevention is the key to fulfilling its mission to protect the public. It also focuses on supporting its certified members in their professional practice to help them offer insureds the best possible service.
Protecting the Public
How the ChAD can help you :
The Claimant's Handbook
This guide will help you to keep track of all the steps, documents and information you need to settle your claim.
A Few Common Scenarios Where the ChAD Can Help
What should I do if I disagree with my insurer’s decision?
Occasionally, an insured disagrees with the insurer’s decision. Here is what you can do in such a case.
My insurer has increased my insurance premium.
Has your insurer increased your insurance premium? What are the rules, and does an insurer have the right to increase premiums? Let’s take a look at the question.
My insurer terminated my contract.
Here are the reasons why an insurer might terminate your contract, how the insurer should proceed, and what you must do.
I need to make a condominium insurance claim. (In French Only)
Learn more about condominium claims adjustment and how a claims adjuster handles a file if you are a co-owner or a member of a syndicate of co-ownership.
I am looking for a damage insurance professional.
Learn more about the professionals involved in settling your claim.
I want to file a complaint.
Here is how to file a complaint with the Syndic’s Office, which is responsible for receiving complaints concerning the professional activities of damage insurance agents and brokers, as well as claims adjusters.